Cancellation Policy

At Island Healing, we strive to provide exceptional service to all our clients. To ensure that we can accommodate everyone's needs effectively, we have established the following cancellation policy:

Deposit Requirement: A 30% deposit is required for all appointments. This deposit helps us secure your booking and ensures that our therapists and resources are reserved for your session.

Importance of the Deposit: The deposit allows us to manage our schedule efficiently and provides a commitment from you as a client. It also helps cover any potential losses incurred from last-minute cancellations.

Cancellation Notice: If you need to cancel or reschedule your appointment, please provide us with at least 24 hours' notice. This allows us the opportunity to offer the appointment to another client.

Late Cancellations: If you cancel with less than 24 hours' notice, the 30% deposit will be forfeited. This policy is in place to protect our therapists' time and the overall availability of our services.

No-Show Policy: For studio classes, if you do not attend without prior notice, your class pass will be forfeited. This ensures that we can manage class sizes effectively and provide a fair experience for all participants.

We appreciate your understanding and cooperation. If you have any questions regarding our cancellation policy or need further clarification, please feel free to reach out.

Email: info@islandhealing.com.au